Shipping policy
SHIPPING POLICY
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time is the time from which we either take a product off our shelves, pack it, and get ready to ship it to you, or when there is a lot of demand, actually make the product it and then pack it and get ready to ship it to you.
USA SHIPPING:
2-7 Business Days depending on the processing time with customs
|
PO Boxes and Military Bases |
25 - 30 Business Days |
CANADIAN SHIPPING
In an effort to keep costs down while shipping our fragile products, we use a mix of USPS, UPS, Fedex, and DHL depending on the location we are shipping and the promotions they are giving at that point in time.
To manage this, we use our website to track orders and it easily combines all of the carriers into one page.
|
PO Boxes and Military Bases |
25 - 30 Business Days |
INTERNATIONAL SHIPPING
We offer international shipping to every country but if you want to be sure email us at info@carmelindustries.com.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Carmel Group Inc is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can look up your order to see the tracking information using the order number or your email address on our tracking page.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@carmelindustries.com with your name and order number, and we will look into it for you.
CANCEL ORDER
Please email info@carmelindustries.com with your name and order number. We will try to cancel the order before it ships and refund your money, however, we cannot commit or promise to do this.
If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately cancel your order. You will have to follow the Return Policy below.
LOST SHIPMENT
As stated above, we expect that our products will be delivered between 10 - 30 days depending on location. If a product takes longer than 30 days to be delivered and is not going to a Military Base or PO Box it will be considered lost.
In the event of a lost shipment, we will file a claim with the shipping company.
DELIVERED BUT IN YOUR POSSESSION / STOLEN SHIPMENT
If the carrier states that it has been delivered, but you are not in possession of it, please submit a claim with the carrier and inform us of your claim by sending the claim # and your order # to info@carmelindustries.com. We will file a claim with the shipping company as well.
It is advised that we use a different address if possible when resending the order.
A household (street address) will only be eligible for this refund or replacement once in a calendar year.
RETURN POLICY
If your order has shipped and you want to return it please reach out to info@carmelindustries.com.
We accept returns up to 30 days after delivery if the item is not in our list of non-returnable items and in its original condition. A 30 percent restock fee and the shipping costs for the return are deducted from Items that Carmel considers refundable.
International shipping can cost 75% or even more of the cost of the goods to return. In the event that your order arrives damaged in any way, please email us within 5 days at info@carmelindustries.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@carmelindustries.com.