Carmel Industries is a Montreal-based manufacturer specializing in high-quality markers and specialty waxes for professional use across various industries, including dental, industrial, tailoring, food service, and metalwork. Our shop features a wide range of products such as solid paint markers, crayons, general-purpose markers, and specialty waxes like orthodontic, dental, bottle sealing, and cheese waxess.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

You can contact us at support@carmelindustries.com—this is our main email for customer support.

Please contact support@carmelindustries.com—our team will check your request and get back to you.

No, we currently do not offer support via WhatsApp. Please contact us at support@carmelindustries.com for assistance.

If your delivery is delayed due to customs, please contact our customer service team at support@carmelindustries.com . We will work to resolve the issue and ensure your order is delivered as soon as possible.

Yes, shipping is free in the US and Canada for purchases over $75.

You can choose the courier service during checkout. However, if your order qualified for free shipping, you can use the "Track My Order" option in the website menu to find your order details and tracking number.

Yes, the company offers international shipping. Customers can choose their country and address when placing an order, and the shipping cost will be displayed based on the rates of different carriers.

Unfortunately, we do not currently offer a coupon for new users. but good news! Now, when you shop with us, you’ll enjoy FREE SHIPPING on orders of $75 USD or more in the US, $75 CAD or more in Canada. No code needed, it's automatically applied at checkout.

If the product you received is defective or not working properly, please send us an email at support@carmelindustries.com. We will prepare a return label for you, and once we receive the item and confirm the issue, we will issue a refund.

Yes, you can place an order by phone at +1 (514) 270-5377, even when customer service is offline. Alternatively, you can also place your order online at any time.

Whether taxes are included in the price depends on the country: USA and Mexico: Prices do not include taxes. Canada: Prices include the applicable provincial taxes based on your location. Europe: Prices do not include taxes, but there may be additional import fees depending on the destination country.

For bulk orders, please send an email to support@carmelindustries.com. Kindly include the item(s) and quantity you're interested in, and we’ll provide you with a quote as soon as possible.

Yes, we offer wholesale options for our products, please send an email to support@carmelindustries.com. Kindly include the item(s) and quantity you're interested in, and we’ll provide you with a quote as soon as possible.

Yes, the Glass Paint Marker is easy to remove, it wipes off effortlessly with a damp cloth.

You can check this link:https://carmelindustries.com/pages/safety-data-sheets. Please note that not all items are listed on this page. If you can't find the item you need, please contactsupport@carmelindustries.comfor more information.

The high-temperature paint crayons can withstand heat up to 1600°F (871°C).

The high-temperature paint marker can withstand up to 600°C

Yes, the tailor's pencil marks disappear when pressed with a hot iron.

No, the JUMBO LIVESTOCK PAINT CRAYON is not water-soluble. It’s designed to be long-lasting and weather-resistant for use on livestock. Let us know if you need more product details!

It’s a wax-based product that also contains polymers, resins, and high-specialty pigments.

You can expect to seal 25 to 30 bottles per pound of wax, depending on how deep and thick you dip each bottle.